Running a successful eCommerce business is largely dependant on how secure the website is. Surprisingly though, eCommerce website security is not given as much importance as it should be getting.
With cybercrime on the rise, your customers’ sensitive data such as payment details and personal information should be secure and safe at all times.
To ensure top-level website security, it’s best to weave in all safety measures at the time of setting up your eCommerce website.
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What is eCommerce Website Security?
eCommerce website security refers to the principles that guide safe electronic transactions for the buying and selling of goods and services online.
eCommerce websites are a major target for hackers and for imposters, fraudsters, and competitors because eCommerce websites store thousands of user IDs, financial and personal information, product catalog and prices, etc.
To earn and maintain the customers’ trust, your eCommerce company needs to make sure that it has the right level of website security in place.
Common Terminology Related To eCommerce Website Security
- Payment Card Industry Data Security Standard (PCI DSS) – Also known as PCI, it’s an industry standard to ensure that credit card information is being transmitted and stored safely online.
- International Organization for Standardization (ISO) – ISO is an international body for setting the standard to make sure that products and processes are fit to use. ISO/IEC 27001:2013 is one of their standards for data security for businesses.
- Secure Sockets Layer (SSL), and HTTPS authentication – SSL certificate authenticates and encrypts links between networked computers, which allows you to move from HTTP to HTTPS.
- Multi-factor authentication (MFA), 2-factor authentication (2FA), & 2-step verification – All three are similar methods that require at least one more method of identity verification for logging in to ensure eCommerce website security.
- Distribute Denial of Service (DDoS) – It’s a disruption of the server, network traffic or service by overwhelming it with huge online traffic, blocking customers out of your store.
Importance Of Cybersecurity For Your eCommerce Business
- Compliance – To ensure eCommerce website security, your business needs to meet specific standards to be considered in compliance.
- Financial solvency – If this is breached, you may have to spend on forensic investigation, credit monitoring, data recovery, etc.
- Customer trust – Customer trust is critical to a business and losing it could have a huge impact.
Biggest Security Threats To Your eCommerce Site
- Phishing – A common method used by attackers for tricking victims into providing their private information like account numbers, passwords, social security numbers, etc.
- Malware and ransomware – Malware is any software that attackers can install on your system. Ransomware is a particular malware that locks you out of your system until you pay the ransom.
- SQL injection – If your site stores data in an SQL database, injecting a malicious query into a packaged payload can provide the attacker access to manipulate information.
- Cross-site scripting (XSS) – Inserting a malicious code that can expose users of the page to phishing attempts, malware, and more.
- E-skimming – Stealing credit card information or personal data from processing pages of card payment options on eCommerce sites.
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eCommerce Security Best Practices For Users
#1 Implement strong and unique passwords
A majority of cyber attacks occur by stealing or hacking weak passwords. Some of the things to keep in mind while creating passwords are:
- They should have at least eight characters, combining both cases, numbers, and symbols
- They should never be shared
- They shouldn’t be used for other logins
- Sensitive information like date of birth, social security number or any info that can be used to answer security questions shouldn’t be publicly shared
#2 Protect your devices
Ensure that your connected devices like office computers, personal computers, and smartphones are cyber secure with firewalls, antivirus software, etc.
#3 Avoid social engineering attempts
The most effective way to avoid malware infections is to not fall for the phishing traps. Personal information should be provided only after proper identity verification of the recipient. You shouldn’t click on the links in suspicious emails or download attachments that you didn’t expect to receive.
Below are some of the ways to identify phishing emails:
- Obvious grammatical and spelling mistakes in the subject line or body of the email
- Domains that look familiar but have spelling errors
- URLs with spelling errors
- Suspicious emails asking you to transfer money or authorize a charge
eCommerce Security Best Practices For Websites
#1 Implement additional authentication factors
Even though it might feel like a burden sometimes, using additional authentication factors always gives you the assurance that only you and your authorized users are logging into the store.
Include 2-factor authentication and one-time passwords as an added layer of security for your users.
#2 Store only the necessary customer data
Store only the data that you would need for your business and avoid storing unnecessary data that makes you and your customers vulnerable to cyberattacks of any sort.
#3 Keep the site up to date
Cybersecurity is a very dynamic affair. Attackers constantly search for vulnerabilities and end up finding them. Software engineers also keep identifying and updating them to be able to restrict the attackers.
If you keep your site updated, it will usually have the necessary updates from engineers to restrict the attackers. Be sure to regularly update all security systems and firewalls.
#4 Switch to HTTPS
HTTPS hosting keeps your website secure and imparts a positive signal to your customers. Furthermore, you need to acquire an SSL certificate for switching to HTTPS. Google has also included HTTPS as a ranking factor for websites.
#5 Back up data
Irrespective of your efforts, there will also exist an unfortunate possibility where you might experience a data breached and lose all the information you’ve collected over time.
Always back up your data so that, in the contingent event of something like this happening, you can get your business back up and running in a jiffy.
#6 Regularly review all plugins and third-party integrations
You can take an inventory of all third-party solutions that you’re running within your store. You need to know what they are and assess your level of trust in them.
In case you’re not using them, you can remove that integration from your store. It helps to improve eCommerce website security by ensuring that fewer number of parties have access to your customer data, without hindering your business.
To succeed as a business, you need to ensure privacy and security, and pay the required attention to security monitoring and maintenance.
eCommerce website security is a very important aspect of today’s business scenario. By following it, not only can you ensure a safe business experience but also build customer trust eventually grow your business.