Newsletter Retargeting: How to Capture Would-Be Customers Using Emails

Newsletter Retargeting: How to Capture Would-Be Customers Using Emails

When it comes to email marketing and newsletter retargeting, Erik Harbison, Co-Founder at The Marketing Help, is of the opinion that “If social media is a cocktail party, then email marketing is the ‘meet up for coffee’. The original one to one channel”.

newsletter retargeting

It’s safe to say that email marketing is second-to-none in the world of eCommerce marketing.

This makes newsletter retargeting the key component of an effective email marketing strategy.

What is Newsletter Retargeting?

Newsletter retargeting, also known as email remarketing is all about attracting customers or visitors back to your website.

Newsletter retargeting

Even statistics prove that the probability of selling to an existing customer is as high as 60 to 70 percent as compared to selling to a new customer (which is as low as 5 to 20 percent).

Repeat customers know you and trust you. They tend to spend 33 percent more than new customers.

Even in terms of costs, it costs five percent more every time you acquire a new customer as compared to retaining an existing customer.

How Is Newsletter Retargeting Different From Email Marketing? 

Email ‘remarketing’ or newsletter retargeting; however, should not be confused with email ‘marketing’.

Email marketing is simply sending direct emails to all existing customers (active or inactive). Simply put, email marketing involves sending out a general newsletter in the most basic sense.

Newsletter retargeting, on the other hand, is so much more. Newsletter retargeting is sending out a personalized email to customers who you have been previously acquainted with.

So you are now making use of the information already obtained to target and send something specific and relevant to a particular individual customer.

Simple as it may sound, newsletter retargeting can be used for a varied group of customers in multiple scenarios.

You may retarget a visitor who has not made an actual purchase on your website or you may concentrate on retargeting an existing customer who hasn’t visited your website for long.

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Types Of Newsletter Retargeting

1. Product Retargeting

As the name suggests, product retargeting concentrates on driving a potential customer to buy a particular product.

Now, the purpose behind product newsletter retargeting can be for a variety of reasons:

  • To inform the customer about an ongoing sale
  • To announce the arrival of a new product
  • To announce the arrival of new products similar to the purchase history of the customer

Tools like Remarkety prove to be a real lifesaver in this pursuit.  Remarkety helps you combine the data and shopping behavior of the customer with predictive algorithms.

This dual analysis ensures effective marketing, improves engagement with customers, boosts conversion rates all the same.

Remarkety even automates and sends personalized emails to your customers ensuring higher open, click and purchase rate.

2. Abandoned Cart Recovery

Have you ever seen a product, liked it, added it to the cart, and then ‘left it there. We all have been there and probably done it more times than we would care to admit.

Now in all fairness, cart abandonment is due to an assortment of reasons. Users might just be window shopping, comparing prices, saving items for later or just exploring gift options.

Based on the research conducted by Baymard Institute, cart abandonment is attributable to many more reasons.

So let’s step back and think about the emails you might have received from companies offering to cover shipping charges or offering an extra discount of 10 percent or maybe extending a future discount.

Remember those emails? The following is a classic example of abandonment newsletter retargeting.

Abandoned cart retargeting

3. Inactive Visitor Retargeting

32 percent of executives feel that retaining existing customers is a priority. And why not, a mere two percent increase in customer retention helps lower costs by as much as ten percent.

Thus, encouraging one time customers to buy more and often can be more rewarding than it actually seems.

Inactive customers, if not acted upon, will soon equate to lost customers. And that is not a favorable scenario.

Newsletter retargeting helps re-engage these shoppers by sending a welcome back email. Offering discounts and other incentives may encourage them to click through and explore new items since they left.

4. Upsell retargeting

Your most recent customer is your most coveted asset. They should be at the top of your list since you have fresh insights about their preferences, and what products could compliment their recent purchase.

Upsell retargeting can help you cash in on these customers by sending out an email to recent buyers with a list of top-selling products.

You can also consider offering a loyalty discount to strengthen your bond, thus making it difficult for customers to resist coming back.

Hardly takes any effort, right? Guess a win-win for all then!

The Best Newsletter Retargeting Practices

Just like any marketing campaign, newsletter retargeting should also be the best possible combination of time and effort, not to forget the cost involved in the process.

Make use of your judgment and retarget only to those customers who will probably make a purchase.

Remember, every email you send out, costs you! There is no point in sending out chains of emails to addresses that have gone cold. You will just be hitting a dead end and piling up costs.

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So, here are a few tips that will help you make the best of those newsletter retargeting campaigns:

1. Always Collect Data

Never miss an opportunity to collect visitor email addresses. You can create pop-ups with discounts on first-time purchases or when visitors are leaving your website.

This will act as an incentive for visitors to share their email addresses.

Remember you can’t indulge in newsletter retargeting mail without having your customers’ email address.

Make it a point to ask for their email address as one of the primary pieces of information.

2. Act Quickly On Abandoned Carts

Treat abandoned carts as an ‘emergency situation’ under all circumstances. Newsletter retargeting efforts with abandoned cart customers should occur within a 30-day window.

In fact, the faster, the better! If you manage to reach these customers within an hour or even a day of the cart being abandoned, you stand better chances of sale conversion.

3. Include Precise CTAs In Your Email

Mystification is simple; clarity is the hardest thing of all”. Your newsletter targeting email should stand by this saying under all costs and provide a clear call-to-action (CTA).

The purpose of the email is to drive the customer to make that purchase, so make your intentions extremely clear in the retarget email.

Don’t camouflage your true purpose among the latest news, other offers or other irrelevant things.

4. Send Image-Based Emails

A “to the point CTA” does not always suffice. The key to a successful newsletter retargeting also lies in an image-based email.

Images tend to attract and hold the attention of the customers much more as compared to long and lengthy text-based emails.

Text-based emails give you the flexibility to keep your CTA short and crisp. The image actually does all the talking and gets the point across.

5. Do Not Spam

No one likes to be spammed with tons of email every day. Newsletter retargeting can work to your disadvantage if you do not keep this in mind as a rule of thumb.

Be sure to make the best use of the email without making it spammy.

6. Stop Retargeting On Conversion

For customers, continuously seeing advertisements and emails in relation to the product that they have already bought can be overwhelming and sometimes a tad bit frustrating too.

Exclude converted users from newsletter retargeting emails. Instead, move them into the newsletter retargeting cross-selling or upselling.

Final Thoughts

In the words of David Newman, “Email has an ability many channels don’t: creating valuable, personal touches – at scale”.

Newsletter retargeting helps to revive inactive and lost customers. This, in turn, ensures recurring business.

Newsletter retargeting, done effectively, can make the biggest financial impact by minimizing costs and maximizing profits.

So start using the digital tools at your disposal and try and win back those inactive and lost customers, one at a time.

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