FAQs

What is a domain name?

A domain name is your website name, the address where Internet users can access your website.

Computers use IP addresses, which are a series of number. However, it is difficult to remember strings of numbers hence domain names are used for finding and identifying entities on the internet rather than using IP addresses.

A domain name can be any combination of letters and numbers, and it can be used in combination of the various domain name extensions, such as .com, .net and more.

The domain name must be registered before you can use it. Every domain name is unique. No two websites can have the same domain name

What are nTLD’s and gTLD’s?

A TLD (Top-Level Domain) is the last extension of a domain name, it is the highest level in the hierarchical Domain Name System of the Internet. The most well known examples of TLDs are .com, .net and .org. Generally, these TLDs are labeled "gTLDs", which is just an acronym for Generic Top Level Domain.

Under a new less restrictive process, ICANN has said there is potential for the creation of up to 1000 new TLDs per year. These new TLDs are simply called nTLDs. Many nTLDs, such as .online, .store, .tech, have been created and are available today for registration.

What is .store? Who’s it for?

.store is a new domain extension with an aim to de-clutter the internet namespace in the retail industry.

If the primary goal of your website is to sell, nothing says it better than a .store. Whether on a search engine listing or a print ad, users know that a .store is a place to buy from.

What is Privacy Protect? Why do I need it?

Your privacy is of utmost importance to us, and under absolutely no circumstance, would we share your information with any third party.

When you register a domain name with us, Whois lists your personal information (such as Name, Company Name, Address, Telephone Number, Email Address) as Contact Details for that domain name. This information becomes available to anyone who performs a Whois lookup of your domain name.

Using the Privacy Protection service, you may immediately put a stop to such abuse. When you enable this service for your domain name, we replace your Contact Details in the Whois information with our generic contact details, thus, masking your personal contact details.

How to enable / disable Privacy Protect from the Control Panel?

Login to your Control Panel, search for the domain name and proceed to the Order Information view.

Click the Privacy Protection link

Here you may enable/disable Privacy Protection using the toggle.

Click the Update Status button.

Do you provide hosting services?

No, we do not provide hosting services. However, we do provide G Suite (formerly Google Apps for Work) for email and Google apps services.

What is the GSuite email package? What does it cost?

G Suite is a set of business collaboration tools that include Email, Google Docs, Google Calendar, Google Hangouts and more.

If you require any more information regarding GSuite, you can check this out: https://manage.get.store/kb/answer/2431

I got a domain name. What else do I need to setup a website?

In order to set up your website, contact your hosting or blog provider and add your name servers or A record with the domain name.

How do I add the name servers or A Records to the domain name?

Here are the steps to add name servers / A Records to your domain name:

  • a) Login to your Control Panel.
  • b) Search for the domain and proceed to the Order Information view.
  • c) Click the Name Servers link.
  • d) Enter upto 13 Name Servers and click Update name servers.

How can I setup a redirect?

Your can redirect your website using the ‘Domain Forwarding’ service.

Steps:

  • a) Login to your Control Panel, search for the domain name and proceed to the Domain Forwarding Service interface.
  • b) Click the Manage Domain Forwarding link. This will bring up the Domain Forwarding Management interface.
  • c) The Domain Forwarding Service gets activated, when you click the Manage Domain Forwarding link for the first time.
  • d) Enter the Destination URL in the text box provided. Click on save.

How can I migrate my existing site to my .store domain?

Download this document for a brief about how to

I have purchased a domain that I no longer require. How can I cancel my domain and get a refund?

If the domain is in the moneyback period of 4 days, then you can delete the domain and get the refund. However, a deletion fee of USD 1 will be charged.

Steps:

  • a) Login to your Control Panel, search for the domain name that you wish to delete and proceed to the Order Details view.
  • b) Click the Delete Order link.
  • c) On the next page, confirm the Deletion by clicking the Delete Order button. The domain name will be immediately deleted.

If the domain is older than 4 days, there won't be any refund for the deletion. If your domain is out of the moneyback period, then kindly contact our support team (support@radix.email) to delete the domain.

I accidentally deleted my domain. How can I restore it?

If the domain is deleted in the 3 day Money Back Period, then, the domain will be available for fresh registration instantly. You can go ahead and try to register the domain once again.

Post Money Back Period, the delete option will not be available in the control panel. So it will not be possible to accidentally delete the domain after the 3 day Money Back Period and you will need to contact us if you wish to voluntarily delete the domain.

What happens if I forget to renew my domain and it expires?

In the scenario that you have forgotten to renew your domain, There are multiple usecases -

  • a)Domain name is Registered or Renewed: Domain names can be registered or renewed for period of 1-10 years such that they do not cross the maximum allowed period from the registration or renewal date.
  • b)Domain name expires, Beginning of Renewal Grace Period: Once the domain expires, it enters "Renewal Grace Period (RGP)" which is 36 days for .store domains. All services associated with the domain name (eg. website, emails) will stop working. During the grace period the domain owner can renew their domain names at any time at their regular price without penalty.
  • c)End of Renewal Grace Period, Beginning of Redemption Period: At the end of Renewal Grace Period, the domain name enters the "Queued for Deletion stage" of 5 days and it is subsequently deleted by the registrar after this period ends. After this it enters the redemption period of 30 days. During the redemption period, the domain owner can redeem their domain name by paying redemption fee in addition to the cost of one year domain renewal.
  • d)Redemption Period Ends, Pending delete: Once the 30 days of the redemption period ends, the domain name will be placed in a "Pending Delete" status at the registry for upto 5 days. During this time, it is not possible to redeem, recover or renew the domain name. The only way to get the domain back is to wait until, domain name is dropped by the registry and made available for registration.
  • e)Domain name is Deleted, Made available for Registration: After the 5 day pending delete period, the domain name will be deleted from registry. At this point, the domain will be available to general public for registration on first come first serve basis.If domain is valuable or has a lots of traffic, it will be snapped up in few seconds after it has been dropped.

Best policy is to renew your domain names for multiple years and before the expiry date.

After the last date, your domain will go into the restoration period. If you wish to restore your domain, you may be still able to do so. A restoration fee of $138 will apply. If the domain is not restored, it will go into the Pending Delete stage and after 5 days, it will be deleted.

What do I do if I forget to renew my domain?

We do send out multiple renewal reminders before the domain is expired to the Registrant email address. There are compulsory emails that are sent out 30 days and 7 days prior to expiry. There are also optional renewal reminders sent out on every 1st, 11th and 21st day in the last 45 days before expiry. The optional emails can be enabled or disabled within the control panel.

However, if you do forget to renew the domain, we still provide an additional 36 days renewal grace period. During this period, you will have full control over the domain and you can renew the domain within this time span.

You can refer our Knowledge-Base article to renew a domain here - https://manage.get.store/kb/answer/1148

If due to certain circumstances you are not able to renew the domain within the 36 day time span, then, your domain will slip into the Redemption Grace Period for 30 days. Here, you will get another opportunity to safeguard your domain. You can restore your domain within this time span of 30 days. Restoring a domain is costly, time consuming and a manual process.

You can refer our Knowledge-Base article to renew a domain here - https://manage.get.store/kb/servlet/KBServlet/faq460.html

Can I transfer my domain name to another provider or registrar?

Yes, you can transfer your domain name to another provider or registrar. Transfer charges will apply. Before proceeding,, you are advised to first check if your domain name can be transferred:

  • a)If the domain name is less than 60 days old: If the domain name you are trying to Transfer was registered less than 60 days ago, the request will get rejected by the Registry itself.
  • b)If the domain name has been transferred less than 60 days ago: A domain name cannot be transferred to another Registrar within 60 days of a previous Transfer.
  • c)If Theft Protection / Lock / Suspension has been applied on your domain name: If Theft Protection / Lock / Suspension has been applied on your domain name at the Current Registrar, then a transfer for that domain name to another Registrar will not be allowed. You will first have to disable Theft Protection / Lock / Suspension for the domain name and then proceed with a Transfer.
  • d)If Privacy Protection has been enabled on your domain name: If you have enabled Privacy Protection for your domain name, then you need to disable it before trying to transfer it.
  • e)Domain name is in the Redemption Grace Period or in the Pending Delete status: If the domain name is in either of these statuses, it can not be transferred.

Steps: https://manage.get.store/kb/servlet/KBServlet/faq556.html

Lock in case in case contact details are modified

When modifying contact details for the email address, name or company of the Registrant contact, you will get an option to enable or disable the 60 day transfer lock. If the lock is enabled, it cannot be lifted until 60 days are over.

I have a .store domain from another registrar. Could I transfer it to www.get.store?

We currently do not support incoming transfers

What is a Premium domain name? What is a Reserved domain name? Why are they priced higher?

Premium domain names are special domain names which are priced higher than normal domain names and the price varies based on a number of factors such as number of characters in the domain name, common keywords, recall value or the generated traffic.

A reserved domain is a domain which is reserved by the registry for various reasons such as the abusive nature of the domain name or if it is important for the registry itself, etc. These domains may or may not be obtainable by the customer. However, please get in touch with the support team (support@radix.email) so that we can check with the registry if it is possible to register a reserved domain or not.

If I’m a startup on a .store domain, do I get any additional benefits?

Any startup on any of the following domain extensions is eligible to apply for the Startup League, which is a startup-support program that rewards early-stage clients on any of Radix TLDs by providing them a wide range of marketing benefits.

The Startup League program is for startups on any of the Radix domain extensions - .store | .SPACE | .ONLINE | .TECH | .SITE | .PRESS | .HOST | WEBSITE

Who do I report abuse to?

Please fill this form or send an email to abuse@radix.email for any abuse related queries.

Who do I contact for support?

For support related queries, please email us at support@radix.email.